Your rights and responsibilities

Our responsibility to you

• You will be greeted courteously
• You have a right to confidentiality
• You have the right to see your medical records subject to the limitations of the law
• You will be seen the same day if your problem is urgent
• You will be informed if there will be a delay of more than 20 minutes for your appointment
• You will be referred to a consultant when your GP thinks it necessary
• You will be given the result of any test or investigation on request or at your next appointment
• Your repeat prescription will be ready for collection within two working days of your request
• Your suggestions and comments about the services offered will be considered sympathetically and any complaint dealt with quickly

Your responsibility to us

• Please treat all surgery staff with the same respect – we are all just doing our job
• Do not ask for information about anyone other than yourself
• Tell us of any change of name or address, so that our records are accurate
• Only request an urgent appointment if appropriate. Home visits should only be requested if you are really too ill to attend surgery, and night visits should be for emergencies only.
• Please cancel your appointment if you are unable to attend as failure to attend on three occasions may lead to your removal from our patient list
• Please be punctual, but be prepared to wait if your own consultation is delayed by an unexpected emergency
• Please allow sufficient time for your consultant’s letter or the results of any tests to reach us
• Use the tear off slip to request your repeat prescription whenever possible
• Please attend for review, when asked, before your next prescription is due
• Do let us know whenever you feel we have not met our responsibility to you or if our service has been especially good