Introduction
This policy is designed to protect both patients and staff from abuse or allegations of abuse and to assist patients to make an informed choice about their examinations and consultations.
Guidelines
Clinicians should consider whether an intimate or personal examination of the patient is justified, or whether the nature of the consultation poses a risk of misunderstanding.
- The clinician should give the patient a clear explanation of what the examination will involve.
- Always adopt a professional and considerate manner – be careful with humour as a way of relaxing a nervous situation as it can easily be
- Always ensure that the patient is provided with adequate privacy to undress and
This should remove the potential for misunderstanding. However, there will still be times when either the clinician, or the patient, feels uncomfortable, and it would be appropriate to consider using a chaperone.
Patients who request a chaperone should never be examined without a chaperone being present. If necessary, where a chaperone is not available, the consultation/examination should be rearranged for a mutually convenient time when a chaperone can be present.
Complaints and claims have not been limited to male doctors with female patients – there are many examples of alleged homosexual assault by female and male doctors. Consideration should also be given to the possibility of a malicious accusation by a patient.
There may be rare occasions when a chaperone is needed for a home visit.
The following procedure should still be followed.
Who can act as a chaperone?
A variety of people can act as a chaperone in the practice. Where possible, it is strongly recommended that chaperones should be clinical staff familiar with procedural aspects of personal examination. Where suitable clinical staff members are not available the examination should be deferred.
Where the practice determine that non-clinical staff will act in this capacity the patient must agree to the presence of a non-clinician in the examination, and be at ease with this.
The staff member should be trained in the procedural aspects of personal examinations, comfortable in acting in the role of chaperone, and be confident in the scope and extent of their role. They will have received instruction on where to stand and what to watch and instructions to that effect will be laid down in writing by the practice.
Confidentiality
All employees and professionals at the practice have a legal duty to keep all information held confidential. The practice complies with the principles of the Data Protection Act 1998. The practice will not release any information from the medical records without the patient’s consent except under the following cases:
- Where we are obliged by law to do so.
- Where we have specific consent or instruction to do so.
- Where a solicitor acting on your behalf requests us to do so.
- Where it is necessary for us to give details to another health professional so that they can have care.
- Where we believe that not to do so would cause serious harm to your health or safety or that of others and you are unable or unwilling to give consent.
- Where the CCG requests us to do so in order that they can satisfy themselves that they are providing a safe and efficient service within the terms of our contract with them.
- Where information can be extracted by us from your record and made unidentifiable, for the purpose of medical research (including research into drug safety) or audit (i.e. checking we have done things properly).
In some of the above cases you may ask us not to reveal information from your record for these purposes. If you would like us not to reveal, at any time in the future, information from your records in these circumstances, please ask at reception for a form to sign so that we are aware of your wishes.
Reviewed 01/10/2026
Procedure
- It is recommended that a clinician will record in the notes that the chaperone is present, and identify the chaperone. In this practice, it is frequently another clinician (e.g nurse) and this will also be recorded.
- Where no chaperone is available the examination will not take place – the patient should not normally be permitted to dispense with the chaperone once a desire to have one present has been expressed
- The chaperone will enter the room discreetly and remain in room until the clinician has finished the examination
- The chaperone will normally attend inside the curtain at the head of the examination couch and watch the procedure
- To prevent embarrassment, the chaperone should not enter into conversation with the patient or GP unless requested to do so, or make any mention of the consultation afterwards
- The chaperone will make a record in the patient’s notes after examination. The record will state that there were no problems, or give details of any concerns or incidents that occurred
- The patient can refuse a chaperone, and if so this must be recorded in the patient’s medical record
Reviewed 01/10/2026