Suggestions, Comments and Complaints
There are a number of websites where you can review our medical services or see what others have written.
You can give us feedback in the following ways:
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately.
If you do not wish to raise your complaint directly with the surgery or are dissatisfied with the way it is being handled, you can speak with NHS England on 0300 311 22 33 or email firstname.lastname@example.org.
There is also an independent service available through The Patient Advice and Liaison Service (PALS).
Telephone: 0800 0323235
Further independent advice is also available from www.pohwer.net or by reference to the Local Health Watch (City/County) part of the Local Authority.
If patients are not satisfied with the way their complaint has been dealt with by the provider or the commissioner, they can contact the Parliamentary and Health Service Ombudsman (PHSO).
Telephone: 0345 015 4033
Please view our full complaints procedure for more information.
Review of Complaints
Throughout the year, any complaints which the practice manager handles are reported into the monthly Clinical Meeting for the clinicians to discuss any learning outcomes.
In the light of these discussions, an annual review of complaints is also published for the consideration of both clinicians and the Patient Participation Group.